Dixons

Reviews

User rating -

Posted on 08 / 01 / 2006

N/A
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I've never heard anyone have a good word to say about this company. I can't blame them really, the only real advantage about Dixons is there location. There really is no other electrical chain in such great placements in most British towns and cities. But of course the payoff for buying in a prime retail location is the always overpriced items (especially PC's), a sometimes poor service from uninterested staff, which on occasion can provide horrible advice.

I think the biggest criticism has to be the price, the markup on every item is fierce, and you have to desperate or have no respect of money not to buy online or at least check the out of town retail parks. The fact the service quality doesn't make up for the extra money charged is a crime really. The staff really need to go that extra mile to give customer satisfaction to make you feel you haven't been a total dumbass for frequenting them. Just the opposite seems the case.

Stock is another problem, yes their shops are fairly big but they must have problems stocking enough items. They are far from having the stock space of say PC World, so for many items you simply cannot walk out of the store with it. Large items like PC's will be delivered, and popular items are often out of stock. Your must better off visiting your local PCWorld,Currys (same company) warehouse out of town store, where you can usually walk out with most products.

The coverplan has also had many bad reviews, many people think it's a complete scam. So read up before signing the dotted line on this one.

I guess Dixons management will say you pay for location, location, location, and they are right. It's just a shame that's all they offer. In such a competitive modern world they seem like dinosaurs.

By User - Carrie

User rating -

Posted on 09 / 09 / 2007

No of stores
Dixons have unheard of customer service

Lousy support after online order is placed. Difficult to talk to a human being. Wrong telephone numbers provided on order confirmations. Impossible to inquire the status of the order as the website is one of the lousiest I have come accros.

By User - S Kanabar

User rating -

Posted on 21/ 03 / 2008

Price, delivery
Web site could improve

I had a good experience buying a TOMTOM GO 720T from Dixons. Their price was sharper than any other I could find - with discount code - and their delivery was good.

By User - bung