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Freemans

Online address - http://www.freemans.com/
Email -
Telephone number - 0870 606 6099
Address - Head of Customer Care, Julie Archer, Freemans PLC, PO Box 3806, Sheffield, S96 5WP

Reviews

User rating -

Posted on 01 / 01 / 2006

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Freeman of 'London' whose customer care is based in 'Sheffield', there catalogue has always been one of the largest and most luscious with a quality hardback and lots of pictures. Aimed at women it has a wide variety of goods for ladies but not so much for males. Ordering by post has it's disadvantages due to the time it can take, it can sometimes be a slow service depending on the post. The website is a faster way to order, but I find it harder to browse and actually more time consuming waiting for the pages to load than simply using the catalogue. The prices are OK, they now stock more big name brands like Miss Selfridge and 0% interest is a big plus.

By User - Danny Savage


User rating -

Posted on 09 / 01 / 2006

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The major problem with catalogues and especially catalogues which specialise in clothes is the returns process. I've only ever attempted to order one thing from Freemans and that was a pair of shoes. At that period of time they had a introductory offer of 20% off. Of course they didn't fit, I followed the instructions for returns, weeks went by with no confirmation of what status my order was in. I was forced to ring them up and demand a full refund. Never again, it's so much easier to just visit the shops when shopping for clothing and footwear.

By User - n/a

 

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