SiteSearch

Home > Homebase

Homebase

Online address - http://www.homebase.co.uk/
Email - enquiries@homebase.co.uk
Telephone number - 0845 077 8888
Address - Customer Services Department, Acton Gate, Stafford, ST18 9AR

Reviews

Posted on 11 / 01 / 2006

N/A
N/A

Ordered a set of outdoor wooden tables/chairs and bench seat, suffered from delivery hassle of an extra 3 weeks wait. When it arrived the quality of the wood finish did not equal the instore example.

User Rating -
User Name - anon.


Posted on 24 / 01 / 2007

N/A
N/A

Another nightmare from Homebase, we bought a complete bathroom suite. They delayed the fitting 3 times and a total of five weeks. The contractor was helpful and friendly and honest about the standard of Homebase merchandise. He was delayed from fitting ours because he needed to repair faulty toilets from other fittings. It said it was a general problem that the toilet on some models block up very easily. The exact problem occurred for us, taps fell apart and most fixtures like towel rails will very soon do the same. Very disappointed.

User Rating -
User Name - Crasevengal


Posted on 30 / 03 / 207

Its Friday today
Homebase Customer Service

On 18th Jan 2007 I purchased a bathroom suite from Homebase. We were told it would take 3 - 4 weeks for delivery.
On March 14 th approx 8 weeks later it finally arrived but with three items incorrect.

1- Item 13487 Bath waste Gold was a different gold than the taps etc that were Westminster Gold
2- Item 13486 Luxury Basin waste was a more silver than gold & the gold plug unit that fixes to the chain was not in the package
3- Incorrect taps ( although the local store sorted these out )

16 th March

I managed to eventually get through on your helpline after many attempts & I was told both these units would be dispatched.

On Friday 23rd March, I got a delivery on just one item, 13486 Luxury Basin Waste. Upon opening the gold plug fitting was STILL missing & ALSO NO SIGN of the second item.

Sat 24th March I phoned the Homebase helpline & was told it would be looked at on the following Monday ( March 26th )
March 26th - no response

March 27th I sent 3 emails to the online help facility & attatched read receipts, the emails were read but nobody responded

March 28th I phoned the Homebase helpline & complained, I spoke with a Manager who guaranteed she would phone the suppliers & get back to me. I provided two numbers & received no phone calls.

Today (March 30th) I again phoned the helpline, I demanded an update & an email to say someone was looking into the issue. I have received an email from a Resolution co-ordinator to say the issue was being looked into.

To date I have had to twice cancel a plumber I have had standing by to do the install, my spare room is taken up with the bathroom suite that should be installed, but overall the service from Homebase has been poor to say the least.

User Rating -
User Name - PC


Posted on 16 / 04 / 2007

N/A
poor customer service

Ordered items online,asked to be contacted regarding delivery on my mobile during working hours as no one at home to answer, Homebase never contacted me, I sent 7 e-mails all these went unaswered. Cannot recommend and will definitely not be using Homebase in the future.

User Rating -
User Name - G.Yeomans


Posted on 20 / 09 / 2007

N/A
everything

Recently ordered furniture from Homebase, the payment/ordering process was fine.

However the problems started at delivery when they decided to deliver the items outside my house (i.e. outside the front door) didn't even bother going inside. Unfortunately my wife very naively signed the delivery note pre-delivery as one of the delivery men nearly forced her to sign hence even when my wife posed them to deliver in the house they just drove off, I was left with new items outside my house.

Homebase customer care wasn't any use because they said if you'd signed for it- it's yours, i was that annoyed I cancelled not only that order but also another order i had pending, i told them i will be leaving the items as they are until someone collects, however was told because they were signed for they would be my responsibility and any loss/damage would impact my refund. The items are too bulky/heavy for me to move alone, i would need help with specialist tools.

It seemed Homebase customer care were not willing to do anything to help, they were content with losing business...I wouldn't trust their aftercare service at all.

I have since found the same furniture from another local shop at 40% less than homebase price and no need for assembling as well! Atleast they cant be as bad as Homebase Home delivery!

User Rating -
User Name - n/a


Posted on 07 / 01 / 2008

Customer Service seems to be helpful
Furniture is either broken, doesn't fit together or is missing.

Ordered 2 wardrobes and two chest of draws for my childrens rooms = £900 total. Delivery was very quick.

Problems stared when putting furniture together. 1st chest draws = 1 draw hangs incorrectly, leaving big gap. Customer Service said they would replace the draw.

1st Wardrobe = start to put together, notice it's missing parts and one part is broken. Also, some of the pre drilled holes are in the wrong place.
Call Customer Service and they will replace entire wardrobe.

2nd Wardrobe = screws not up to job and sheer leaving bits stuck in door. Draw doesn't fit, despite making all the possible adjustments. Customer Service say they will send new Wardobe.

2nd chest of draws = start unpacking box, notice runners are broken. Close box and call Customer Service. New Chest of draws being sent.

Each time I called customer service they were very good, mentioning a good will gesture when I am finally happy.

Can't fault the customer service team, but would much rather have the furniture up and in use, than have to spend another day constructing furniture, which may or may not fit together. Tempted to reject the lot and get money back, but then I have wasted all that time and have nothing to show for it.

The reason they get 1 star is for the Customer Service team. Everything else sucks.

User Rating -
User Name - G Evans


Posted on 07 / 03 / 2008

none
unrealistic deliver times

Ordered wardrobve and bedroom furniture on Jan 4th ready for newborn's arrival end of March. 'Delivery Usually In 2 Weeks' Delay followed by delay followed by delay. Just been informed 2 weeks before arrival of baby that it won't be delivered until at least mid-April.

 

Strange that there was no delay in taking full payment for the furniture.

We will never buy from Homebase again and will advise others not to.

User Rating -
User Name - Steve S


Posted on 04 / 03 / 2008


i bought a kitchen from homebase for £15,000.00.I ordred inegrated washing machine. the door which fits this machine has hinges holes which do not match with holes made on the washing machine. I complained to homebase and was told different stories. some said holes in doors are standard and we have to make holes ourselves , some said that they would contact the suppliers and have correct door sent to me. In the end i got same answer that i have to make hole myself. My argument is why they make holes in the first place why they dont advise customer when they are ordering a kitchen about these amendments.I have spent hours and hours at homebase and very long time on the phone spending ££££££ and sometimes phone put down on me or making me wait on the phone for more than 20 minutes. I will never ever shop at homebase again and advise other people not to. as they are only after your money. no body cares afterwards.

User Rating -
User Name - Mrs. Kuldip Matharoo


Posted on 04 / 03 / 2008

none
bathroom suite none no delivery

I ordered and paid at the begining of january 08 and was promised delivery within 4/5 weeks.I needed the goods as i was moving into a new apartment.despite at least 20 calls goods have not turned up. Last saturday I had to purchase another suite from another supplier. I am sueing homebase for the return of my money and damages.

User Rating -
User Name - helen k


Posted on 25 / 04 / 2008

none
disgusting after sales service

we purchased 3 bedroom units on 22/3/08.Delivery was fine, arrived on time and ARGOS delivery men most helpful.On opening the boxes we found 1 of the drawers was damaged and could not be put together. 1st call to customer help line. they promised to send new drawer within 7 days. Nothing arrived. 2ND call to helpline, another promise, another let down. 3RD call to helpline , this time spoke to manager. COMPLETE WASTE OF MY TIME.He PROMISED to phone me on mobile number and didnt instead just left meassage on home number, so was too let to act on it by time i got home.I HAVE NOW MADE 6 OR 7 CALLS REF. THE DRAWER AND WE WILL HAVE TO WAIT ANOTHER 2 WEEKS ( TOTAL OF 6 WEEKS ) UNTIL WE CAN HAVE DRAWER DELIVERED.I WILL NEVER BUY ANYTHING FROM HOMEBASE AGAIN, ADVISE YOU TO DO THE SAME

User Rating -
User Name - mr p manuel


Posted on 25 / 06 / 2008

hmm
terrible customer services

I used to buy most garden related things from Homebase untill a recent incident. I bought a gas barbacue from them and also the Calor gas bottle needed. The sales assistant convinced me that as I would always refill the bottle at Homebase that I should spend that little extra on a larger bottle. I did this.

After the gas bottle ran out I returned to refill it when I was informed that they no longer sell Calor gas and cannot exchange dispose off or refill the bottle, however they would give me £20 off a £43 bottle of BP gas which I would then have to pay to refill.

I explained that I had only bought the bottle because I was told that Homebase would refill it. The manager told me " I was not here when you bought the bottle and we dont do Calor gas anymore so it isnt our fault". I asked if the agreement under which the bottle was sold to me meant nothing. He replied " I cant help you anymore"

I then went through the website and complained again. The reply was this:
Thank you for your e-mail regarding your Calor gas bottle. Last year we did cease our partnership with Calor in favour of BP. Unfortunately we are no longer able to refill empty Calor gas bottles at Homebase stores. I am very sorry for any inconvenience this may have caused you.


Should you require any further assistance please do not hesitate to
contact us at info@homebase.co.uk or call us on 0845 077 8888.

Regards,


David Platt.

No joy there.

next customer services, "We are perfectly within our rights not to replace your bottle because it is not our fault that we no longer sell Calor gas". I asked but it certainly is not my fault and you made a verbal agreement that you would be able to fill the bottle for me. she replied " no thats not correct".

I will never shop at Homebase or any of the stores under the main companies controll most notibally Argos. A persons word should mean a lot more than Homebase appear to think it does.

User Rating -
User Name - mard


Posted on 25 / 06 / 2008

yardmaster metal shed right size
like giant meccano set, very complicated

Have been trying to get my money back since 14 May and still waiting. Have rung and e mailed many times but just get fobbed off with excuses,the shed was finally collected on June 1st yet here I am 16 days later and still no money. I am appalled at the lack of customer care and would tell everyone to avoid buying from Homebae/Argos on line, would like to rate them as a zero.

User Rating -
User Name - K Woodham


Posted on 25 / 07 / 2008

None
Abysmal after sales service

Eight weeks ago I ordered a table and chairs, a wardrobe and a sofa from a Homebase store, with delivery time quoted as 'up to 35 days'. I had to phone Homebase to discover that what I ordered was not in stock and I would have to wait another month for a delivery date.

Therefore we had no sofa, no table and no wardrobe when our guests turned up and, thanks to Homebase, we felt pretty stupid for it.

Today, 8 weeks after ordering, I had a phonecall from Homebase saying the table (value £199) and chair set is no longer in production, but they could offer me an alternative (value £599) instead. I said I'd check with my partner and phone back, but when I called Homebase back a few minutes later, they told me they were not prepared to offer me the £599 table, and that this offer had been made to me in error. I asked to speak to the manager, who said they would only give me £50 worth of vouchers. I was also told by the customer services manager that there was no point making a complaint because they could do nothing more.

Would you order something from a company that fails to deliver what you've ordered, fails to tell you they won't deliver it, then offers a replacement, but later retracts their offer because it is not in their own financial interests?
I thought Homebase could do nothing more to prove their ineptitude when it came to this order. I was wrong, and I'd advise you not to make the same mistake.

User Rating -
User Name - Mr B


Posted on 22 / 08 / 2008

None
Homebase shower screen none leaks constantly

i purchased a frameless quadrant shower screen from homebase and it has been a complete disaster . It leaks constantly when the shower is in use and has caused damage to the room below . i have contacted homebsae on numerous occassions they keep sending me door adjustors which make nor a blind bit of difference. I wrote to Head Office and received the usual letter i return , to my surprise i received a phone call one evening offering me £400.00 refund as compensation surprise surprise this has never materialised i am now back on the merry go round of letters to Head Office who seem to have disappeared into space as they havent replied does anyone have an e mail address for MD of the company???

 

User Rating -
User Name - kevin davies


Posted on 21 / 05 / 2010

None

Reseved product on line had a reservation number called store Finchley Road London to make sure all ok.That is when the problem started called at 9.30 waited ten mins before any body answered only to be told they needed to check and the pick product would get to me.Guess what never got it call. Called again this took sixteen mins to answer when someone finally could be bothered to take my call was told need to check stock again and would get back to me again never got call.As you can see a pattern emerged. I then called for the third time got passed from pilar to post to finally be told that they were out of stock.I then asked why they had a reservation policy the reply was well if someone had come in during the morning and bought of the shelf then I was out of luck. My reply was that I had reserved at 04.45am and that once they had checked what reservations they had.They should go and pick product from shop floor or wharehouse. Called customer service or should I say NO customer service. My advice shop elsewhere as they do not appreciate customers or deserve customers with the lack of customer care. Mine is just yet another BAD review and if Managers Directors or even chairman could be bothered to take ownership of customer service it would be a step in the right direction. will now make purchase at B&Q.

User Rating -
User Name - Mark


Posted on 21 / 05 / 2010

Homebase Kitchen staff pleasant
Terrible after sales service

I bought a complete kitchen in October 2009 which my brother fitted. Having got to a final stage of fitting the cupboard doors he discovered they had sent the wrong hinges for the framed doors.It is now May 18th 2010 and they have sent 2 packets of replacement hinges, both the same as the originals. We have made numerous phone calls and visits to the store always with promises from them to phone the next day, but they never do. I am so angry and dissapointed that I cannot complete my lovely kitchen. Has anyone got any advice?

User Rating -
User Name - Mrs Waterfield

Rating 1-5

Your Name

Product

Pros

Cons

Additional Comments

Enter the text above
web metrics

 

Copyright 2006-2007 bizlookup.co.uk