ReviewsPosted
on 11 / 01 / 2006  N/A
 N/A
Ordered
a set of outdoor wooden tables/chairs and bench seat, suffered from delivery hassle
of an extra 3 weeks wait. When it arrived the quality of the wood finish did not
equal the instore example. User Rating - 
User Name - anon.
Posted on 24 / 01 / 2007 N/A
N/A Another
nightmare from Homebase, we bought a complete bathroom suite. They delayed the
fitting 3 times and a total of five weeks. The contractor was helpful and friendly
and honest about the standard of Homebase merchandise. He was delayed from fitting
ours because he needed to repair faulty toilets from other fittings. It said it
was a general problem that the toilet on some models block up very easily. The
exact problem occurred for us, taps fell apart and most fixtures like towel rails
will very soon do the same. Very disappointed.
User Rating - 
User Name - Crasevengal
Posted on 30 / 03 / 207 Its
Friday today
Homebase
Customer Service On 18th Jan 2007 I purchased a bathroom suite from Homebase.
We were told it would take 3 - 4 weeks for delivery.
On March 14 th approx
8 weeks later it finally arrived but with three items incorrect.
1-
Item 13487 Bath waste Gold was a different gold than the taps etc that were Westminster
Gold
2- Item 13486 Luxury Basin waste was a more silver than gold & the
gold plug unit that fixes to the chain was not in the package
3- Incorrect
taps ( although the local store sorted these out ) 16 th March
I
managed to eventually get through on your helpline after many attempts & I
was told both these units would be dispatched. On Friday 23rd March, I
got a delivery on just one item, 13486 Luxury Basin Waste. Upon opening the gold
plug fitting was STILL missing & ALSO NO SIGN of the second item. Sat
24th March I phoned the Homebase helpline & was told it would be looked at
on the following Monday ( March 26th )
March 26th - no response
March
27th I sent 3 emails to the online help facility & attatched read receipts,
the emails were read but nobody responded March 28th I phoned the Homebase
helpline & complained, I spoke with a Manager who guaranteed she would phone
the suppliers & get back to me. I provided two numbers & received no phone
calls. Today (March 30th) I again phoned the helpline, I demanded an update
& an email to say someone was looking into the issue. I have received an email
from a Resolution co-ordinator to say the issue was being looked into. To
date I have had to twice cancel a plumber I have had standing by to do the install,
my spare room is taken up with the bathroom suite that should be installed, but
overall the service from Homebase has been poor to say the least.
User
Rating -
User Name - PC
Posted on 16 / 04 / 2007 N/A
poor customer
service Ordered items online,asked to be contacted regarding delivery on
my mobile during working hours as no one at home to answer, Homebase never contacted
me, I sent 7 e-mails all these went unaswered. Cannot recommend and will definitely
not be using Homebase in the future.
User Rating -
User Name - G.Yeomans
Posted on 20 / 09 / 2007 N/A
everything Recently
ordered furniture from Homebase, the payment/ordering process was fine. However
the problems started at delivery when they decided to deliver the items outside
my house (i.e. outside the front door) didn't even bother going inside. Unfortunately
my wife very naively signed the delivery note pre-delivery as one of the delivery
men nearly forced her to sign hence even when my wife posed them to deliver in
the house they just drove off, I was left with new items outside my house. Homebase
customer care wasn't any use because they said if you'd signed for it- it's yours,
i was that annoyed I cancelled not only that order but also another order i had
pending, i told them i will be leaving the items as they are until someone collects,
however was told because they were signed for they would be my responsibility
and any loss/damage would impact my refund. The items are too bulky/heavy for
me to move alone, i would need help with specialist tools. It seemed Homebase
customer care were not willing to do anything to help, they were content with
losing business...I wouldn't trust their aftercare service at all. I have
since found the same furniture from another local shop at 40% less than homebase
price and no need for assembling as well! Atleast they cant be as bad as Homebase
Home delivery!
User Rating -
User Name - n/a
Posted on 07 / 01 / 2008 Customer
Service seems to be helpful
Furniture
is either broken, doesn't fit together or is missing. Ordered 2 wardrobes
and two chest of draws for my childrens rooms = £900 total. Delivery was
very quick. Problems stared when putting furniture together. 1st chest draws
= 1 draw hangs incorrectly, leaving big gap. Customer Service said they would
replace the draw. 1st Wardrobe = start to put together, notice it's missing
parts and one part is broken. Also, some of the pre drilled holes are in the wrong
place.
Call Customer Service and they will replace entire wardrobe. 2nd
Wardrobe = screws not up to job and sheer leaving bits stuck in door. Draw doesn't
fit, despite making all the possible adjustments. Customer Service say they will
send new Wardobe. 2nd chest of draws = start unpacking box, notice runners
are broken. Close box and call Customer Service. New Chest of draws being sent. Each
time I called customer service they were very good, mentioning a good will gesture
when I am finally happy. Can't fault the customer service team, but would
much rather have the furniture up and in use, than have to spend another day constructing
furniture, which may or may not fit together. Tempted to reject the lot and get
money back, but then I have wasted all that time and have nothing to show for
it. The reason they get 1 star is for the Customer Service team. Everything
else sucks. User Rating -
User Name - G Evans
Posted on 07 / 03 / 2008 none
unrealistic
deliver times Ordered wardrobve and bedroom furniture on Jan 4th ready for
newborn's arrival end of March. 'Delivery Usually In 2 Weeks' Delay followed by
delay followed by delay. Just been informed 2 weeks before arrival of baby that
it won't be delivered until at least mid-April.
Strange that there was
no delay in taking full payment for the furniture. We will never buy from Homebase
again and will advise others not to. User Rating -
User Name - Steve S
Posted on 04 / 03 / 2008
i
bought a kitchen from homebase for £15,000.00.I ordred inegrated washing
machine. the door which fits this machine has hinges holes which do not match
with holes made on the washing machine. I complained to homebase and was told
different stories. some said holes in doors are standard and we have to make holes
ourselves , some said that they would contact the suppliers and have correct door
sent to me. In the end i got same answer that i have to make hole myself. My argument
is why they make holes in the first place why they dont advise customer when they
are ordering a kitchen about these amendments.I have spent hours and hours at
homebase and very long time on the phone spending ££££££
and sometimes phone put down on me or making me wait on the phone for more than
20 minutes. I will never ever shop at homebase again and advise other people not
to. as they are only after your money. no body cares afterwards. User Rating
-
User Name - Mrs. Kuldip Matharoo
Posted on 04 / 03 / 2008 none
bathroom
suite none no delivery I ordered and paid at the begining of january 08
and was promised delivery within 4/5 weeks.I needed the goods as i was moving
into a new apartment.despite at least 20 calls goods have not turned up. Last
saturday I had to purchase another suite from another supplier. I am sueing homebase
for the return of my money and damages. User Rating -
User Name - helen k
Posted on 25 / 04 / 2008 none
disgusting
after sales service we purchased 3 bedroom units on 22/3/08.Delivery was
fine, arrived on time and ARGOS delivery men most helpful.On opening the boxes
we found 1 of the drawers was damaged and could not be put together. 1st call
to customer help line. they promised to send new drawer within 7 days. Nothing
arrived. 2ND call to helpline, another promise, another let down. 3RD call to
helpline , this time spoke to manager. COMPLETE WASTE OF MY TIME.He PROMISED to
phone me on mobile number and didnt instead just left meassage on home number,
so was too let to act on it by time i got home.I HAVE NOW MADE 6 OR 7 CALLS REF.
THE DRAWER AND WE WILL HAVE TO WAIT ANOTHER 2 WEEKS ( TOTAL OF 6 WEEKS ) UNTIL
WE CAN HAVE DRAWER DELIVERED.I WILL NEVER BUY ANYTHING FROM HOMEBASE AGAIN, ADVISE
YOU TO DO THE SAME User Rating -
User Name - mr p manuel
Posted on 25 / 06 / 2008 hmm
terrible
customer services I used to buy most garden related things from Homebase
untill a recent incident. I bought a gas barbacue from them and also the Calor
gas bottle needed. The sales assistant convinced me that as I would always refill
the bottle at Homebase that I should spend that little extra on a larger bottle.
I did this. After the gas bottle ran out I returned to refill it when I was
informed that they no longer sell Calor gas and cannot exchange dispose off or
refill the bottle, however they would give me £20 off a £43 bottle
of BP gas which I would then have to pay to refill. I explained that I had
only bought the bottle because I was told that Homebase would refill it. The manager
told me " I was not here when you bought the bottle and we dont do Calor
gas anymore so it isnt our fault". I asked if the agreement under which the
bottle was sold to me meant nothing. He replied " I cant help you anymore" I
then went through the website and complained again. The reply was this:
Thank
you for your e-mail regarding your Calor gas bottle. Last year we did cease our
partnership with Calor in favour of BP. Unfortunately we are no longer able to
refill empty Calor gas bottles at Homebase stores. I am very sorry for any inconvenience
this may have caused you.
Should you require any further assistance
please do not hesitate to
contact us at info@homebase.co.uk or call us on 0845
077 8888.
Regards,
David Platt.
No joy there. next
customer services, "We are perfectly within our rights not to replace your
bottle because it is not our fault that we no longer sell Calor gas". I asked
but it certainly is not my fault and you made a verbal agreement that you would
be able to fill the bottle for me. she replied " no thats not correct". I
will never shop at Homebase or any of the stores under the main companies controll
most notibally Argos. A persons word should mean a lot more than Homebase appear
to think it does.
User Rating -
User Name - mard
Posted on 25 / 06 / 2008 yardmaster
metal shed right size
like
giant meccano set, very complicated Have been trying to get my money back
since 14 May and still waiting. Have rung and e mailed many times but just get
fobbed off with excuses,the shed was finally collected on June 1st yet here I
am 16 days later and still no money. I am appalled at the lack of customer care
and would tell everyone to avoid buying from Homebae/Argos on line, would like
to rate them as a zero. User Rating -
User Name - K Woodham
Posted on 25 / 07 / 2008 None
Abysmal
after sales service Eight weeks ago I ordered a table and chairs, a wardrobe
and a sofa from a Homebase store, with delivery time quoted as 'up to 35 days'.
I had to phone Homebase to discover that what I ordered was not in stock and I
would have to wait another month for a delivery date. Therefore we had no sofa,
no table and no wardrobe when our guests turned up and, thanks to Homebase, we
felt pretty stupid for it. Today, 8 weeks after ordering, I had a phonecall
from Homebase saying the table (value £199) and chair set is no longer in
production, but they could offer me an alternative (value £599) instead.
I said I'd check with my partner and phone back, but when I called Homebase back
a few minutes later, they told me they were not prepared to offer me the £599
table, and that this offer had been made to me in error. I asked to speak to the
manager, who said they would only give me £50 worth of vouchers. I was also
told by the customer services manager that there was no point making a complaint
because they could do nothing more. Would you order something from a company
that fails to deliver what you've ordered, fails to tell you they won't deliver
it, then offers a replacement, but later retracts their offer because it is not
in their own financial interests?
I thought Homebase could do nothing more
to prove their ineptitude when it came to this order. I was wrong, and I'd advise
you not to make the same mistake. User Rating -
User Name - Mr B
Posted on 22 / 08 / 2008 None
Homebase
shower screen none leaks constantly i purchased a frameless quadrant shower
screen from homebase and it has been a complete disaster . It leaks constantly
when the shower is in use and has caused damage to the room below . i have contacted
homebsae on numerous occassions they keep sending me door adjustors which make
nor a blind bit of difference. I wrote to Head Office and received the usual letter
i return , to my surprise i received a phone call one evening offering me £400.00
refund as compensation surprise surprise this has never materialised i am now
back on the merry go round of letters to Head Office who seem to have disappeared
into space as they havent replied does anyone have an e mail address for MD of
the company???
User Rating -
User Name - kevin davies
Posted on 21 / 05 / 2010
None
Reseved product on line had a reservation number called store Finchley
Road London to make sure all ok.That is when the problem started
called at 9.30 waited ten mins before any body answered only to
be told they needed to check and the pick product would get to me.Guess
what never got it call. Called again this took sixteen mins to answer
when someone finally could be bothered to take my call was told
need to check stock again and would get back to me again never got
call.As you can see a pattern emerged. I then called for the third
time got passed from pilar to post to finally be told that they
were out of stock.I then asked why they had a reservation policy
the reply was well if someone had come in during the morning and
bought of the shelf then I was out of luck. My reply was that I
had reserved at 04.45am and that once they had checked what reservations
they had.They should go and pick product from shop floor or wharehouse.
Called customer service or should I say NO customer service. My
advice shop elsewhere as they do not appreciate customers or deserve
customers with the lack of customer care. Mine is just yet another
BAD review and if Managers Directors or even chairman could be bothered
to take ownership of customer service it would be a step in the
right direction. will now make purchase at B&Q.
User Rating -
User Name - Mark
Posted on 21 / 05 / 2010
Homebase
Kitchen staff pleasant
Terrible
after sales service
I bought a complete kitchen in October 2009 which my brother fitted.
Having got to a final stage of fitting the cupboard doors he discovered
they had sent the wrong hinges for the framed doors.It is now May
18th 2010 and they have sent 2 packets of replacement hinges, both
the same as the originals. We have made numerous phone calls and
visits to the store always with promises from them to phone the
next day, but they never do. I am so angry and dissapointed that
I cannot complete my lovely kitchen. Has anyone got any advice?
User Rating -
User Name - Mrs Waterfield
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