ReviewsUser
rating -  Posted on
02 / 11 / 2006  N/A
 N/A
Ordered
goods on day one, shipped day two, its been eight days now and I have still not
received my goods. Tried to call, but no answer, just voicemail. Sent numerous
emails but never got one response. Waiting to resolve this, but I will never use
this company again or recommend its use to anyone. Might be cheap, but not worth
it, since there is a very high chance that you will not receive your goods.
By User - Never Again
User rating -
Posted on 11 / 11 / 2006 N/A
N/A This
company are a bunch of utter wankers. Its been 4 weeks since I placed my order
and Ive got nothing, Ive sent hundreds of emails but no response . Ive even wrote
to them at the address given on their site but no luck . They wont even flippin
reply to give me a refund. Its sites like these that give a bad name to internet
shopping. Datakits is a bloody joke they dont know the first thing about customer
service bloody wankers. By User - pissed off
User rating
- Posted on 12 / 11 / 2006 N/A
N/A Goods
ordered Tuesday 12 July 06, payment taken 13 July 06, goods received 18 July 06.
I don't appreciate the delay in lead time but the item did arrive on the 5th working
day after ordering. Problems I encountered were: 1 - Unable to log into my
account, every time I input email address and password I was returned to the log
in page. So, no order tracking facility there then. 2 - The phone number
provided in other reviews on this site really does go unanswered and defaults
to BT Answerphone. 3 - They don't like you sending more than 1 email in
any 48 hour period, very annoying when you are trying to obtain information from
them. I will not be using this company again. The benefit of hindsight is
a marvellous thing but only now can I advise that their customer service sucks
and you really are left with an empty feeling that the goods will never turn up.
I'm still amazed that my (incorrectly advertised and therefore bloody useless)
item did get to me.
By User - Disgruntled
User
rating -  Posted on 12 /
12 / 2006 N/A
N/A Was
promised delivery for Wednesday (for a birthday gift, they were told I needed
it for Wednesday) its now Friday and still no goods. No response to numerous emails,
found their phone number (0870 4111114) rang that, nothing but an answering service
with a full mailbox. Has cost me a fortune having someone wait in to sign for
the delivery which hasnt arrived, and datakits wont even supply me a tracking
number. Will never deal with this company again.
By User -
P Holmes
User rating - Posted
on 15 / 12 / 2006 N/A
N/A DO
NOT USE THIS COMPANY! I have been waiting for delivery of an order for nearly
3 weeks now. I have sent around 10emails and made countless telephone calls to
the only number I can find listed (0870 4111114 BTW) and only get through to an
answerfone. No response from them AT ALL! This is completely unacceptable and
I am trying desperately to solve this.
By User - Garri Hughes
User rating - Posted
on 18 / 12 / 2006 N/A
N/A I
have now been waiting for two weeks for my order and after numerous e-mails I
still have no joy.
I would be careful using the phone number as these 0870
numbers can cost up to £1.50 per minute and sound like a bit of a money
making scam!! I hope Datakits will respond!
By User - Tim T
User rating - Posted
on 29 / 01 / 2007 N/A
N/A Goods
arived not working, have email 7 times in 2 weeks, but had no reply, phone number
is just an answer phone that says mail box full, checked with company house (gov
site) and there 2006 accounts are well overdue for submitting. They are either
very bad, or on the brink over going bust!
By User - Stuart
User rating - Posted
on 16 / 02 / 2007 N/A
N/A Datakits
is a very dodgy site, i ordered a product from them and have yet to recieve it
ive tried contacting them on the number provided and got nothing eccept this mailbox
is full have tried sending them emails and nothing. This website should be shut
down to stop this happening to anyone else, i will not be using them again and
would say to other people to stay clear!
By User - Diane
User rating - Posted
on 20 / 02 / 2007 N/A
N/A Same
problem as most of the above, ordered a product in early Jan, and was told it
was disptached on the 9th Jan, and its now the 20/02 and still no product. They
don't answer the phones, the mailbox sends annoying autoresponses to my countless
emails, NEVER USE THEM
By User - David
User rating
- Posted on 22 / 03 / 2007 N/A
N/A
i HAVE ORDERED A NOKIA BATTERY ON 24 FEBRUARY.THEY SENT ME A USED BATTERY AND
LOOKS KIKE VERY VERY CHEAP NOT EVEN ON A PACKAGING. I SENT THEM NUMEROUS EMAIL
NO RESPONSE.I RETURN THE ITEM FOR REFUND AS I DONT TRUST THEIR PRODUCTS AS ITS
NOT GENUINE.THEY SENT ME AN EMAIL THAT THEY HAVE SENT A BATTERY FOR REPLACEMENT.THEY
WONT GIVE ME FULL REFUND SO I JUST WAISTED MONEY. VERY BAD COSTUMER SERVICE.I
WONT DEFINITELY USE THIS WEBSITE AGAIN OR EVEN RECOMEND. BAD BAD BAD EXPERIENCE
WARNING!!!!!!!!!!!!!!!!!!!!!!!!! DONT TRUST THIS COMPANY
DONT
BUY FROM THEM
NEVER EVER TRUST THEM
By User - AIRENE
User rating - Posted
on 27 / 03 / 2007 N/A
yes they
are Took payment, sent email saying goods had been dispached... But guess
what,
nothing has arrived. Sent loads of emails, no reply. Cant phone, goes
straight to voicmail. DO NOT ORDER FROM DATAKITS
YOU MIGHT AS WELL
SET LIGHT TO YOUR MONEY.
By User - brackie
User
rating - Posted on 29 /
03 / 2007 N/A
late delivery
,wrong item posted ditto to most of the other reviews of this (so called)
company.. delivery later than quoted, wrong goods delivered - surprise surprise..
havent even bothered to call - whats the point given the response to previous
forum members.. DO NOT USE THESE TOSSERS!!!!
By User - dude
User rating - Posted
on 03 / 04 / 2007 N/A
Charged
me twice for goods i never recieved Sent lots of emails , had no response
. They charged me twice for an item i never received!! Website is slow, they never
respond f$ckin t0ss3rs. The have a quick chat forum that no bugger is using.How
do i get my money back!!!!
By User - fed up
User
rating - Posted on 22 /
05 / 2007 None
Do not
deliver goods, cannot be contacted Well it seems that this company has
been operating for the last 6 months in this way has anybody contacted trading
standards? They stole £60.00 from me!
By User - William
Norton
User rating - Posted
on 22 / 05 / 2007 No,
they are not remotely professional
Yes,
they really are cons I am glad (but also sad) to find that others have
had a similar experience. Goods were ordered on 13 January 2007, payment was debited
the next day, dispatch was indicated as the day after that, but NOTHING has ever
arrived. I have sent multiple e-mails to Datakits, but other than the standard
auto-reply the only single message I have had is "we'll look into it".
This is the worst internet company I have ever encountered. DO NOT BUY FROM THIS
COMPANY - you have every chance of being ripped off.
By User
- Robert Seddon
User rating - Posted
on 22 / 05 / 2007 NIL
goods failed
to arrive. will not answer e-mails etc Absolutly useless. Goods have failed
to arrive and they do not respond to e-mails. Will not use again. Good job items
under £10. Will be contacting my visa company for refund if possible.
By User - Martin
User rating - Posted
on 22 / 05 / 2007 N/A
N/A
i ordered 2 data cards and never received anything for a month. i sent many emails
and called many times. the number 0870 4111114 always had a full voicemail box
and i never got a reply from email except an auto one to say stop sending duplicate
emails. i now have a credit card investigation going on. DO NOT ORDER ANYTHING
FROM DATA KITS !!!!
By User - MALCOLM
User
rating - Posted on 22 /
05 / 2007 None
No contacts,
never replied to emails etc etc I would not deal with this company - put
"Datakits reviews" into Google and you will find myriad complaints. The
only way I found to get my money back was to take them to the small claims court.
I have today got my money back (bought online in Dec 06) it's now May 07. www.moneyclaim.gov.uk
is the small claims website. Write them a letter saying they have 14 days
to pay back the money or else you will take court action (called a 'letter before
action' or LBA). My order was for about £60 but in the end Datakits had
to pay over £200 because of interest, court fees etc. The bailiff
in charge of my case said he had a 'good number' of cases with Datakits. It's
just not worth the risk.
By User - Trevor
User
rating - Posted on 06 /
06 / 2007 pros:
They wouldn't understand!
cons:
Lots of them, an internet shopping site that can't respond to email, W**nkers
Order placed 3 weeks ago, email stated transaction was complete, waited 10 days
and nothing came, checked the site to find that my basket still had the items
in, the transaction had not been completed. I ordered the items again, another
10 days and it turned up with 1 item missing and now another item is faulty. The
quality can only be described as crap you would find in a pound shop. I'm pursuing
a full refund, god help me!
By User - Dave
User
rating -  Posted on 08 /
09 / 2007
Notwithstanding comments of other users, my experience with Datakits has been
a very positive one. I have just received a mulipart order, placed a tad over
48 hours ago, with all items present and correct. I order from the internet regularly
and this equals the best service I have received from anywhere!!!
By
User - Stephen
User rating - Posted
on 08 / 09 / 2007
Well that explains alot - still waiting for goods two weeks on , all communication
channels closed, the only thing you seem to be able to do is send them money.
Cannot believe this.
By User - Sue
User rating
- Posted on 08 / 09 / 2007
I ordered goods on the 17 July and sent payment that day but have received nothing.
They won't respond to email or phone calls and from what I can gather DataKits
are either incompetent or rip-off merchants; probably both. I think potential
customers should avoid this company at all costs and I will be making a complaint
to whichever authority deals with idiots like them.
By User
- Adp
User rating - Posted
on 08 / 09 / 2007 You've
got to be joking...
If
there was a 0 star option, i would use that! What is datakits' problem?
I've ordered 3 mp3 players from this site and they all have had problems. First
of all, the sound cut out on my first one, my second one had usb problems and
now those bloody IDIOTS at datakits have sent me a 2gb player instead of a 4gb
one. I've read the rest of the reviews and it shows that their communication is
lacking so I may not bother to try and get money back. They'd probably say "
Oh, you're scamming us and trying to save £15 and placing the gb sticker
from another mp3 on to yours.
By User - Kevin
Posted
on 20 / 09 / 2007 none
where do
i start ordered 2 items, charged for 2 items, only 1 arrived. now it's
like datakits don't exist. i have contacted bbc watchdog, if everyone did they
may highlight this rip off so called company. User Rating -
User Name - robbadoo
Posted on 02 / 10 / 2007 none
total tossers
Plus if you try & leave them a bad review on their site it's removed VERY
quickly unlike any thing else these clowns are supposed to be doing! User
Rating -
User Name - Mark
Posted on 04 / 10 / 2007 none
They should
have arrows on there uniform I like most above saw my £180 order
taken and then the automated email stating posting then nothing, no reply for
status request or tracking number. I work for parcelforce and can locate items
within the network based on posting or delivery postcode without the tracking
id and this company has not posted to me whatever they say in the automated email.
It is a con buisness probably selling stock that they do not have. After realising
my nistake using them i reviewed several forums and this company have been operating
like this for years. why are they not being prosecuted for fraud. I will certainly
be using the law to retrieve my money and seugest that everyone who has lost money
to do the same. User Rating -
User Name - Troburn
Posted on 15 / 10 / 2007 Cheap
NO customer
service, stealing money, w*nkers! I ordered my first item and low and behold
it arrived well packaged as you would expect within 4 working days. Great! So
I then order something else - It's been three weeks now, they will not answer
the phone, respond to e-mails or faxes. Hope these f*cking c*nts get f*cked
over big time I know several people have reported them to Trading standards, me
being one of them! NEVER TRUST THESE LIEING CON MERCHANTS! User Rating
-
User Name - Dave Borland
Posted on 15 / 10 / 2007 Absolutely
none
Everything
about this online scammer I placed an order for 6 items totaling £78
on 22 September, paid through PayPal immediately and 3 days later when checking
the status of my order it was "Awaiting PayPal Payment". I e-mailed
them, and got an automated response. 2 days later I e-mailed again, and got yet
another automated response. I then tried the "Live chat" on their site,
and amazingly enough a real person replied. I was told they did see that payment
was made on 22 September (it was then 1 October) and updated the account. 2 October
I logged in, and saw that it was now "Dispatched". 1 week later still
nothing in the mail, so I e-mailed their complaints@datakits.com address stating
that if I did not receive a response from a real person as to how they would resolve
the problem I would file a complaint through PayPal. 1 hour later another automated
response, filed a complaint with PayPal, and within 2 hours my money was refunded.
Save your money people, DataKits is a total scam site and needs to be shut
down. They have NO customer service, and is most likely run by a single person
at a computer with no goods to sell. A complete waste of 3 weeks waiting for items
that would never have been sent. Never again. User Rating -
User Name - Terry in Finland
Posted on 19 / 12 / 2007 none
at all
No
goods sent, no emails answered, no way to contact them at all. Ordered
2 Griffin sound systems on 06/12/07 as main Christmas presents for my 2 daughters,
paid by debit card. More than I can afford, but after all it is Christmas! Said
they were out of stock, but would dispatch within 5 days. No confirmation email
sent. On 07/12 site said they were dispatched on 06/12/07. The £170 was
debited from my bank account on 10/12/07, but their site still said awaiting PayPal
payment. Didn't worry too much about this as they said they were dispatched. Emailed
them 14/12/07 to ask where my goods were, & pointed out they have not emailed
me to say there is a delay as promised on their site. Asked for tracking no. No
reply! Looks like my children now have no Christmas presents this year. DO NOT
BUY FROM THIS SITE!!!! User Rating -
User Name - susan palmer
Posted on 19 / 12 / 2007 N/A
bad delivery 4
delivery days till christmas - still waiting for product and NO response to emails
- urggggg User Rating -
User
Name - Anna
Posted on 07 / 01 / 2008 Nil
Fraudulent
This company is operating outside of the law. Please ensure you phone credit/debit
card company and declare act of theft. (only takes a few minutes and they will
investigate matter). Then visit http://www.portsmouth.gov.uk/living/89.html
and log complaint with local trading standards. the company operates out of Victory
Business Centre
Somers Road North
Portsmouth
PO1 1PJ User Rating
-
User Name - Guillaume Heselden
Posted on 07 / 01 / 2008 None!
Lies,
bloody lies! My Apple earphones broke (I got sand in them... heh), so I
looked to Google shopping to find the cheapest price for a new pair. Up pops Datakits,
with £12.99 earphones. Seems too good to be true, I thought, so I checked
out the site and decided that they must be the real deal, as Datakits used: 1)
Images of Apple earphones (Although they were stock images... but the following
reasons seemed to redeem this)
2) A description which says 'Apple' many times
3) The Apple logo.
So I happily order them.
They come 3-5 days
later, as promised.
In a silver plastic vacuum pack. Not the Apple black box.
The earphones are bigger than Apple's.
They are the wrong shape.
The 'L'
and 'R' letters are dark.
The wire is bright white, where Apple's is pale
grey.
So they're complete fakes. They do produce sound, but I wanted to
get Apple ones specifically, because they're about the only earphones that fit
in my ears (for some reason) and because well, I wanted them to match my iPod. I
was mainly annoyed because Datakits CLEARLY STATED that they were Apple! So I
emailed them and my reply, when taken out of its seemingly polite packaging, was
along the lines of I was incredibly mistaken and wouldn't know real Apple earphones
if they smacked my in the face with a large cod. So, just out of decency
I got my old broken earphones which were most definitely Apple as they came with
the bloody iPod, and emailed back with a list of comparisons. They said
I could return them for a refund as long as I had some obscure code that I'm not
even sure existed. Never shop at Datakits. Ever. User Rating
-
User Name - Procrastinatron
Posted on 08 / 01 / 2008 None
fraudsters After
reading this i'm really p**d off. I've been waiting 4 weeks, emailed lots with
no replies. I've reported them to paypal so i might get my money back. And
now it looks like http://www.eclipsecomputers.com has done exactly the same >:(
ecplipse computers are fraudsters. Tips for internet shopping: Google the
shop if you've never heard of it. User Rating -
User Name - Paul
Posted on 08 / 01 / 2008 None
They do
not deliver I ordered some replacement chargers for Nintendo DS on the 12th
of December which according to the email I received on the same day was dispatched
on the same day. 3 weeks later, I am still waiting for the goods. i have sent
numerous emails but no one has come back to me. I have filed a claim with paypal
hopefully I will be able to recover my money. It baffles me how they are still
trading after so many bad reviews User Rating -
User Name - Nikki
Posted on 18 / 01 / 2008
ordered
on 30th , despatched on 2nd, no sign of products, will be reporting to my credit
card company tomorrow and trading standards that this is a rip off and trying
to recover my money User Rating -
User Name - Dan
Posted on 18 / 01 / 2008 You
are having a laugh!
Where
do I start? Its now 6 days since they claim to have despatched my goods!
Still no sign! Not replying to e-mails or phone messages. They were quick to
take the money, which was £286 I may add, but thats all they have done! A
total sham. I have since contacted Portsmouth Trading Standards, my bank to try
and reclaim the funds and am also going to contact both Watchdog and the Obudsman! I
suggest everyone else in my position does the same and dont use this company! User
Rating -
User Name - Dave
Posted on 18 / 01 / 2008 None
Haven't
delivered Same as everyone else. Product ordered on 4th Jan, supposedly
despatched on the 7th Jan, now it's 15th and still not delivered. Tried to e-mail
them and got an automated reply saying the e-mail is no longer in use and to go
to their contact us section on the website for further details. The contact us
link is dead on their website so no details of how to get hold of them. Awesome
company! User Rating -
User
Name - Gaz
User rating - 
Posted on 29 / 02 / 2008 None
none no
service, no email replies and LIES Item bought Dec, received 2 weeks later.
Given as present to bf for xmas but did not have DAB so wanted to return it for
refund. Was told to return it by recorded delivery for refund minus restocking
fee. Returned Jan 8th. Heard nothing back for 3 weeks after several emails. Then
told could not get refund and must exchange. I emailed again stating that I was
told I could receive a refund but no replies. Got customer number off internet
but answerphone. I have currently emailed again and sent forwarded emails. I have
contected OFFCOM and I am will enter a small claims if I do not hear back on Monday.
What a total hassle. This company is a disgrace.
By User -
Anni
User rating -
Posted on 29 / 02 / 2008 None
Everything What
a bloody shambles - paid immediately wioth Paypal. 2.5 weekas later still no product.
10 emails or so later someone eventually got up off their fat arses and advised
me that they hadnt received payment (lie). Eventually after opening a dispute
with Paypal, this trader immediately advised me that payment had been made but
that they didnt have an address to send the item to (lie #2).
Then they said
that they had sent it out (odd as 10 mins previously they "didnt have my
address". Curious! Then they said that my last email was the first that they
had received (despite my emailing all 5 email addresses on their website each
time) (lie#3). Then the rude "customer support/complaints" person said
that it had all been my fault as my email address that I used when registering
with them (at the same time as giving my address - see lie#3 above) was different
to my paypal account! No one said that you had to use the same email address for
both!
Oh, when the data cable for my phone did arive, my PC anti-virus softward
didnt like the provided software, and it crashed my system 3 times, and I could
never get it to work at all.
WHAT A WASTE OF TIME AND MONEY THIS BUSINESS IS... =============AVOID
AT ALL COSTS================
By User - spannaz
User
rating -  Posted on
21/ 03 / 2008 It
eventually came - and cheap
What
a pain - no communications and a long wait The memory card I ordered came
(finally) 8 days past its due date or 2 weeks since it was supposed to be shipped.
After no communications at all, and needing the card, I ordered one from another
(Amazon) vendor which came in the same mail (delivered in 3 days), cost less and
is a 'known' brand. I will stick with reputable sellers. I believe this
is a pretty bad company - especially in regard to communications - but I don't
agree with those complaining about quality of the goods when they bought purely
on price. You generally get what you pay for. By User - bung
User rating - Posted
on 21/ 03 / 2008 None
Lose your
money No communications through any channels and the order in limbo or not
sent or whatever. Is this even a company ? I've lodged a complaint through PayPal
which will escalate to a claim if they don't get in touch soon. By User
- bung
User rating -
Posted on 28/ 03 / 2008 Quick
delivery
Goods
didn't look new and didn't work properly. returned for replacement at MY cost.
Had to contact Nochecks as I've waited weeks and still no delivery. Told I would
receive it next day then was told they would be getting in touch with delivery
company. Very very poor. A Mickey Mouse company by all accounts. By
User - Katlass
User rating -
Posted on 28/ 03 / 2008 eventually
got a cheap product
Took
ages and gave me a headache I recieved my product today finally, after about
2 weeks and 1 useless telephone call and three emails. In reference to the person
who has been waiting three weeks...you should write to them and quote the Consumer
Protection (Distance Selling) Regulations 2000 because 19(2) and 19(4) state that
if there is lack of performance within the stipulated time the supplier must either
inform or ‘reimburse any sum paid by or on behalf of the consumer under or
in relation to the contract to the person by whom it was made.’ This will
be done ‘as soon as possible and in any event within a period of 30 days
beginning with the day after the day on which the period for performance expired’.
If they do not do either of these, they are in breach of EU law and should be
reported to Trading Standards Consumer Direct. In any event..maybe go on that
website and check what else you can do. By User - Claire
User
rating - Posted on
28/ 03 / 2008 None
They have
not replaced my fauly item after 5 months Having read everybody's comments
on here i am not very hopeful i will get my £140 product back now as they
have avoided replying to any of my emails now for over 6 weeks and i returned
the faulty item to them in December. I have a returns number and a trail of emails
so i will try the paypal, credit card company and trading standards route using
the information posted on here as a guideline. By User - Gutted | 
